1. Processing Time
Orders for non-custom products are typically processed within 3-5 business days (excluding holidays and weekends) after receiving payment.
Custom or personalized items will require additional time. This varies depending on item.
2. Shipping Methods and Delivery Times:
We ship via UPS. Shipping costs are calculated based on weight and size of the item and are the responsibility of the customer unless otherwise stated in the product listing. Delivery times may vary depending on the destination and shipping method chosen.
3. Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Use this number to track your order directly through UPS.
4. Lost or Damaged Packages
While we strive to ensure your package arrives safely, we are not responsible for lost or stolen packages. If you package is lost or arrives damaged, please contact Danielle Mitchell at [email protected]. We will assist you with filing a claim with UPS.
5. Address Changes:
Please ensure your shipping address is accurate at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer. If you need to update your address contact [email protected] immediately. Address changes cannot be guaranteed once the order has been processed.